{"id":911,"date":"2026-06-20T11:43:36","date_gmt":"2026-06-20T04:43:36","guid":{"rendered":"https:\/\/18gourmet.com\/?page_id=911"},"modified":"2026-06-20T12:22:34","modified_gmt":"2026-06-20T05:22:34","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/18gourmet.com\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div class=\"wp-block-stackable-divider stk-block-divider stk-block stk-8f8bd5a\" data-block-id=\"8f8bd5a\"><style>.stk-8f8bd5a hr.stk-block-divider__hr{width:100% !important;}<\/style><hr class=\"stk-block-divider__hr\"\/><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9f7f52e\" id=\"1-di\u1ec1u-ki\u1ec7n-d\u1ed5i-tr\u1ea3\" data-block-id=\"9f7f52e\"><style>.stk-9f7f52e {margin-bottom:var(--stk--preset--spacing--30, 0.67rem) !important;}.stk-9f7f52e .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}@media screen and (max-width:999px){.stk-9f7f52e .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}}<\/style><h2 class=\"stk-block-heading__text\">1. Return Eligibility<\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">18 Gourmet accepts return or exchange requests within 7 days from the date the order is received, provided that all of the following conditions are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is unused and remains in its original condition.<\/li>\n\n\n\n<li>The original packaging, labels, and seals are intact and free from damage or alteration.<\/li>\n\n\n\n<li>The customer can provide the invoice, receipt, or order information for verification.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1ba702d\" id=\"2-tr\u01b0\u1eddng-h\u1ee3p-d\u01b0\u1ee3c-d\u1ed5i-tr\u1ea3\" data-block-id=\"1ba702d\"><style>.stk-1ba702d {margin-bottom:var(--stk--preset--spacing--30, 0.67rem) !important;}.stk-1ba702d .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}@media screen and (max-width:999px){.stk-1ba702d .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}}<\/style><h2 class=\"stk-block-heading__text\">2. Eligible Return and Exchange Cases<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The delivered product does not match the order placed.<\/li>\n\n\n\n<li>The product is damaged during shipping.<\/li>\n\n\n\n<li>The product has a manufacturing defect or does not meet the stated quality standards.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8946827\" id=\"3-tr\u01b0\u1eddng-h\u1ee3p-khong-ap-d\u1ee5ng-d\u1ed5i-tr\u1ea3\" data-block-id=\"8946827\"><style>.stk-8946827 {margin-bottom:var(--stk--preset--spacing--30, 0.67rem) !important;}.stk-8946827 .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}@media screen and (max-width:999px){.stk-8946827 .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}}<\/style><h2 class=\"stk-block-heading__text\">3. Non-Returnable Cases<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been used or is no longer in its original condition.<\/li>\n\n\n\n<li>Damage caused by improper storage, handling, or use that does not follow the provided instructions.<\/li>\n\n\n\n<li>Return or exchange requests submitted more than 7 days after the delivery date.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e950bb9\" id=\"4-quy-trinh-d\u1ed5i-tr\u1ea3\" data-block-id=\"e950bb9\"><style>.stk-e950bb9 {margin-bottom:var(--stk--preset--spacing--30, 0.67rem) !important;}.stk-e950bb9 .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}@media screen and (max-width:999px){.stk-e950bb9 .stk-block-heading__text{font-size:var(--stk--preset--font-size--medium, 20px) !important;}}<\/style><h2 class=\"stk-block-heading__text\">4. Return Process<\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact 18 Gourmet via our hotline or email.<\/li>\n\n\n\n<li>Provide photos of the product along with the relevant order information.<\/li>\n\n\n\n<li>Once the request has been reviewed and approved, 18 Gourmet will provide instructions for the return, exchange, or refund process, as applicable.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3 18 Gourmet h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m trong v\u00f2ng 07 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng n\u1ebfu \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau: 2. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 3. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 4. Quy tr\u00ecnh \u0111\u1ed5i tr\u1ea3<\/p>","protected":false},"author":59,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-911","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"default","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7},"page_structure_type":"type-3"},"acf":[],"_links":{"self":[{"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/pages\/911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/comments?post=911"}],"version-history":[{"count":7,"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions"}],"predecessor-version":[{"id":954,"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/pages\/911\/revisions\/954"}],"wp:attachment":[{"href":"https:\/\/18gourmet.com\/en\/wp-json\/wp\/v2\/media?parent=911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}