Return policy

1. Return Eligibility

18 Gourmet accepts return or exchange requests within 7 days from the date the order is received, provided that all of the following conditions are met:

  • The product is unused and remains in its original condition.
  • The original packaging, labels, and seals are intact and free from damage or alteration.
  • The customer can provide the invoice, receipt, or order information for verification.

2. Eligible Return and Exchange Cases

  • The delivered product does not match the order placed.
  • The product is damaged during shipping.
  • The product has a manufacturing defect or does not meet the stated quality standards.

3. Non-Returnable Cases

  • The product has been used or is no longer in its original condition.
  • Damage caused by improper storage, handling, or use that does not follow the provided instructions.
  • Return or exchange requests submitted more than 7 days after the delivery date.

4. Return Process

  • Contact 18 Gourmet via our hotline or email.
  • Provide photos of the product along with the relevant order information.
  • Once the request has been reviewed and approved, 18 Gourmet will provide instructions for the return, exchange, or refund process, as applicable.
Phone Zalo