Privacy Policy

Last updated: 17/07/2026

Welcome to 18 Gourmet.

18 Gourmet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products and services.

When you use our website or place an order, we may collect the following information:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order information
• Payment information (excluding bank card details)
• IP address, browser type, and device information
• Information collected through cookies and similar technologies

Providing personal information is voluntary; however, certain services may not function properly without the required information.

We use your personal information to:

• Process and confirm your orders.
• Deliver products and provide after-sales services.
• Respond to customer inquiries and support requests.
• Send order confirmations and shipping updates.
• Handle returns, complaints, and warranty requests (if applicable).
• Improve our website, products, and customer experience.
• Send promotional offers and marketing communications if you have opted in.

We do not use your personal information for any unlawful purposes.

18 Gourmet does not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted third parties when necessary, including:

• Shipping and logistics providers for order fulfillment.
• Payment service providers for secure transaction processing.
• Technology partners supporting the operation of our website.
• Government authorities when required by applicable laws or regulations.

All service providers are required to use your information solely for the purpose of providing their services.

Our website may support various payment methods, including:

• Bank transfer
• Cash on Delivery (COD)
• Online payment gateways (where available)

18 Gourmet does not store customers' credit or debit card information. Online payments are securely processed by trusted third-party payment providers.

Our website uses cookies and similar technologies to:

• Maintain user sessions.
• Save shopping cart information.
• Remember user preferences.
• Analyze website traffic and performance.
• Improve user experience.

You may disable cookies through your browser settings. However, doing so may affect certain website functionalities.

18 Gourmet implements appropriate administrative, technical, and organizational security measures to protect your personal information from:

• Unauthorized access
• Data loss
• Alteration or misuse

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

We retain your personal information only for as long as necessary to:

• Fulfill contractual obligations.
• Comply with legal requirements.
• Resolve disputes.
• Provide customer support.

Once the retention period expires, your personal information will be securely deleted or anonymized in accordance with applicable laws.

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request corrections or updates.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for marketing communications.
• Lodge a complaint if you believe your personal information has been misused.

To exercise any of these rights, please contact us using the information below.

Our website may contain links to third-party websites or services. 18 Gourmet is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.

18 Gourmet reserves the right to update this Privacy Policy at any time to reflect changes in our business operations or applicable legal requirements.

Any updates will become effective immediately upon publication on this website.

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

18 Gourmet

• Website: https://18gourmet.vn
• Email: 18gourmet.vn@gmail.com
• Hotline: +84 393 860 360
• Address: 18 Hang Cot, Hoan Kiem, Ha Noi, Viet Nam

Thank you for trusting and choosing 18 Gourmet.